Choose your crystal shape and size, upload your favorite photo, and select the personalization options available for your product. You can add a short message to our heart and rectangular crystals. Our keychains feature one person or pet, without text. Once you place your order, we professionally prepare your photo, create the 3D laser engraving inside the crystal, and carefully inspect and package your keepsake for shipping.

We recommend high-quality, well lit photos with clear faces. The image should be sharp, not pixelated, and not too dark, as this directly affects the final engraving result. If you're unsure, you can send us your photo and we’ll gladly review it to ensure the best possible outcome

Not sure which photo to use? Email us at support@crystalpureart.com before placing your order, and we’ll help you choose a suitable image. You can also explore our product photos for examples of the finished engraving.

Production time: 2–3 business days Shipping time: 3–7 business days. You will receive a tracking number once your order has been shipped.

Yes, once your order is shipped, you will receive an email with your tracking number.

If your order arrives damaged, please contact us as soon as possible with photos of the product and packaging. We will evaluate the situation and provide an appropriate solution as quickly as possible.

If there is any issue with your order, please contact us within 7 days of delivery and we will do our  best to resolve it. Please note that since each item is custom-made, it cannot be reused or resold,  so returns are not accepted for change of mind.

This depends on the size of the crystal. Larger sizes allow for more people and better detail. When selecting the size, you will see the maximum recommended number of people for the best result.

Yes, the LED base features multiple color options, including both fixed colors and automatic color-changing modes

Yes. Each crystal comes in a high-quality rigid box designed to protect the product and provide an  elegant presentation. While it is not themed gift packaging, it is perfect for  Presenting as a special gift. A cleaning cloth is also included.

Since each piece is fully customized, we begin processing your order immediately after it is placed. For this reason, cancellations or modifications may not be possible once production has started. If you need to make a change, please contact us as soon as possible and we will do our best to assist you.

Yes. It’s a unique and meaningful gift for special occasions such as birthdays, anniversaries, weddings, memorials, or baby gifts.